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Unit C15, Seedbed Business Centre
Vanguard Way
01702 382380

1. Introduction
Please find set out below the Computopia terms of business for consultancy and repair service. These terms will be regarded as accepted by you, the Client, by virtue of your acceptance of services or your instruction to Computopia to commence consultancy or repair services.

2. Definitions

Repairs and Rebuilds.  Repairs are considered to be when work has to be undertaken on a system, either with the software or hardware installed. Rebuilds are when an existing system needs the hard drive wiped clean and a fresh copy of the original operating system re-installed. All responsibility is with the Client for a backup of any data unless otherwise specified.

Consultancy Services include any project work or other bespoke services provided to you by Computopia. This may include projects such as fixing problems with existing hardware and software already on site, installing new systems or training staff.

3. Consultancy Services

Computopia charges, for consultancy and repair services, are generally based on the amount of time associated with providing services to you, or undertaking work on your behalf. This includes discussions, advising, attending meetings, dealing with paperwork and liaising with third party companies, correspondence, telephone calls and traveling time from Computopia office to and from any site location.

Additional charges may be made for expenses incurred by Computopia in the performance of consultancy services on your behalf. Expenses may include: accommodation and subsistence if traveling on your behalf: stationery and printing associated with the production of individual documentation.

Where other specific projects are undertaken, it may be possible to provide you with a proposal prior to commencement, which will include estimated fees for the project. However, the time to complete the project may depend on factors outside the control of Computopia. Computopia is therefore limited to giving the estimate of the time required based on information provided by you, and should the scope of the work change, or factors arise that were not anticipated or disclosed, Computopia reserves the right to present invoices for the time actually associated with the project.

Fee Rates

  • The hourly rate for consultancy and repair services is £50.00 per hour (plus VAT) during standard working office hours, being between 09:00 – 17:00.
  • The hourly rate for consultancy and repair services is £65.00 per hour (plus VAT) during out of hours, i.e. evenings and weekend working.

Invoices and Payment Terms for Consultancy Services

Invoices are submitted at the end of a project/repair or at the beginning of each month for all work carried out during the previous month (including work carried out on any projects that might not be completed in the said month.) Where a fixed fee has been quoted a part invoice will be submitted monthly for the estimated part of the project carried out in the said month. With the exception of work carried out under a fixed fee, a time sheet will be attached to your invoice detailing all activities undertaken.

Payment of invoices is strictly due within 30 days of the date of the invoice. If payment is not made on the due date, Computopia will be entitled to charge interest daily on the outstanding balance at the rate of 3% above Lloyds TSB base lending rate from time to time. Computopia reserves the right to stop work on any project or withdraw services where invoices remain outstanding.

All equipment and hardware, including cabling and licensed software used by Computopia in the delivery of services, remains the property of Computopia until such a time as invoices have been settled. Computopia reserves the right to remove any equipment, cabling or licensed software, which has not been paid for by you within three months from the date of the invoice.

4. Computopia Supplies

All prices are quoted exclusive of VAT. at the current rate, will be applied to all invoices.

Invoices are raised at the time of order and forwarded with the products. Payment of invoices is due within 30 days of the invoice date. Where invoices remain outstanding Computopia reserve the right to charge interest as detailed above. All hardware/software installed remains the property of Computopia until paid for in full.